1. Introduction
Welcome to Inflowence app (the "App"), operated by Inflowence s.r.o., Prague, Czech Republic. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you use our App and website.
By using our App, you agree to the collection and use of information in accordance with this policy.
We provide our services primarily through our WhatsApp Business account. This Privacy Policy explains how we collect, use, and protect your information when you interact with us via WhatsApp and any associated forms we provide.
By sending a message to our WhatsApp Business number, you agree to the collection and use of information in accordance with this policy..
2. Information We Collect
Because our service operates via WhatsApp, data collection begins when you initiate a conversation with us.
A. Information Provided by WhatsApp
When you message us on WhatsApp, we automatically receive:
- Your WhatsApp phone number.
- Your WhatsApp profile name.
B. Information You Provide Directly in Chat
- Chat history: We collect the contents of the messages, media, and voice notes you choose to send to us during our conversation to provide our service and support.
C. Information Collected via Forms
During our chat, we may send you a link to a secure external form to collect additional details necessary for our services. Through these forms, we may collect:
- Your name, email address, phone number, sport club, health status, injury status.
3. How We Use Your Information
We use the data we collect solely to provide and improve our services to you. Specifically, we use it to:
- Communicate with You: To reply to your inquiries, send service updates, and provide customer support via WhatsApp.
- Process Your Requests: To fulfill orders, bookings, or services you request via our chat or forms.
- Improve Our Service: To analyze chat flows and form submissions to train our staff or improve our automated conversational systems.
4. How We Share Your Information
We do not sell your personal information. We only share your data in the following limited circumstances:
- Meta Platforms, Inc. Because we use the WhatsApp Business API, your messages are processed through Meta's infrastructure. Meta's handling of this data is governed by the WhatsApp Business Terms of Service.
- Service Providers: We may use third-party tools e.g., CRM software, form hosting providers like Google Forms, cloud storage to store and manage our chats and form submissions.
- Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
5. Data Retention and Deletion
We retain your chat history and form data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
Your Right to Deletion
You have the right to request the deletion of your personal data at any time.
- You can request deletion directly in our WhatsApp chat by typing "DELETE MY DATA".
- Alternatively, you can email us at privacy@inflowence.cz with your WhatsApp phone number to request deletion..
- For full instructions, visit Data Deletion Instructions page.
6. Security of Your Data
We take reasonable measures to protect your personal information from unauthorized access or disclosure. However, please be aware that no internet transmission is completely secure. We recommend that you do not send highly sensitive information (like credit card numbers or passwords) directly in the WhatsApp chat unless explicitly and securely requested via a protected form.
7. International Data Transfers
Your information may be transferred to — and maintained on — servers located outside of your country of residence. If you are located in the EU/EEA, we ensure that any such transfers comply with applicable data protection regulations, including the GDPR.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- The right to access the personal data we hold about you.
- The right to request correction of inaccurate data.
- The right to request deletion of your data.
- The right to restrict or object to the processing of your data.
- The right to data portability.
To exercise any of these rights, please contact us at privacy@inflowence.cz.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: privacy@inflowence.cz